Cash Register Inc.
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Privacy Policy & Procedures for Returns

Privacy Policy

Cash Register Inc. has created this privacy policy statement in order to demonstrate our commitment to privacy. The following discloses the information gathering and dissemination practice for Cash Register Inc.. Using the Internet should be a secure and easy place to shop. It is our goal to make your shopping experience at Cash Register Inc. just that, safe and secure.

When you purchase any product through Cash Register Inc., we will ask you to provide us with personal information, such as your name, mailing address, e-mail address, credit card information and other personal identifying information. This is required in order to process your order. If you provide us with an e-mail address upon purchasing your equipment, we will send you an e-mail message confirming your online transaction. A separate invoice will be sent via the mail after your order is shipped.

Cash Register Inc. recognizes and respects the importance of responsible use of your personal information. None of your personal information is sold, given or exchanged with third parties excluding our credit card processing partner Sterling Payment Technologies. All personal information is kept strictly confidential by Cash Register Inc. and its named partners.

Security Issues

Cash Register Inc. has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

The importance of security for all personally identifiable information associated with our guests is of utmost concern to us. We exercise great care in providing secure transmission of your information from your PC to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Cash Register Inc. cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When credit card information is transmitted we use industry standard, SSL (secure socket layer) encryption.

Tech Support Policies

To show our appreciation to our customers, we give free lifetime tech support on all listed cash register models featured on this website.

Please note the following points:

  • Any orders for special requested cash registers not featured on are not entitled to free tech support.

  • If you sell your business, resell the equipment or give your equipment away, the new owner is NOT entitled to free lifetime tech support. Only the original owner is entitled to free lifetime tech support. We do not support cash registers sold by other vendors. Please call them for any needed support.

  • Any free software included with a cash register is not supported by Cash Register We will provide free tech support on the cash register, not the software.

  • If you happen to purchase software from us and not the cash register, we will only support installation of the software.

  • If programming was purchased, we do give free tech support on the product, however programming additions or changes after the sale are charged at $50 per change or addition.

    Support Options for Non-Customers:

    If you did not purchase your cash register from Cash Register Inc., basic tech support can be purchased for $25 per call with a maximum time of 15 minutes. Tech support is limited to basic programming functions such as changing tax rates, adding a plu, etc. Cash Register reserves the right to deny the sale of a one time tech support call if deemed too complex or due to high support call volume. The one time support call sale is a ONE TIME CALL ONLY. If you need to call back, you will be charged $25 for another call.

  • Procedures for Warranty Work

    Equipment under warranty will be fixed without charge to the customer. The customer will pay freight on equipment sent in for repair. When repaired Cash Register Inc. will pay the cost to return the package to the customer. Cash Register Inc. will return merchandise via UPS ground. Requests for expedited shipping will be paid by the customer.

    All expenses for repair work on out of warranty products will be paid by the customer. This includes all shipping costs, parts and labor expenses.

    Order Cancellations

    Order cancellations refer to cancellations made on the day of purchase or before the product is received. If a cancellation needs to be made once the product is received, please refer to our Return Policy.

    If your order needs to be cancelled ON THE DAY of purchase before 5 pm EST, a 100% full credit will be given provided that the product has not shipped. If a cancellation is made on the same day but after the product has shipped, the credit card authorized will be issued a full credit minus the shipping and handling charges. Shipping charges include additional costs to stop the product in transit and returned to the appropriate warehouse.

    If an order needs to be cancelled AFTER THE DAY of purchase but before the product is received, a full refund will be credited to the credit card authorized minus a 6% charge plus shipping and handling fees which include additional costs to stop the product in transit and returned to the appropriate warehouse.

    Procedure for Returns

    If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order to Cash Register Inc. and obtain a refund of the original purchase price of the product less a 15% restocking fee. This excludes shipping and handling charges.

    There is a NO RETURN policy on the following:

  • Programming manuals
  • Software without copyright protection
  • Wetcovers for cash registers not featured on this website
  • Special request orders not featured on this website
  • Parts and or accessories sold on this website for discontinued cash registers

    All returns must be accompanied with a Return Merchandise Authorization number. To obtain your Return Merchandise Authorization number, please contact our direct sales department at 239-693-3800. Cash Register Inc. will assist you in either a merchandise exchange (for defective merchandise) or return of the product for a credit of the purchase price, less a 15% restocking fee (excluding shipping and handling charges). If the original payment was made by credit card, your credit card account will be credited. Please allow one billing cycle for credits to be issued on your credit card.

    You MUST return the product at your expense in undamaged condition in the original box with ALL materials and package inserts. You should INSURE the return for SHIPPING DAMAGE and/or LOSS. Upon receipt of the returned product, Cash Register Inc. will refund you for the original purchase price, less a 15% restocking fee, less the shipping and handling charges. Any product returned in packaging other than the original factory packing will incur additional restock fees.

    Factory defective merchandise will be exchanged for the same item once the defective merchandise is returned within the first 30 days of purchase. Failure to report any factory defects upon arrival within the 30 days of receipt will result in forfeit of credit or exchange. For damages due to shipping, please see our Delivery Policies. After 30 days the factory warranty will cover any repairs that need to be made. An explanation of the nature of the defect must be included with the returned merchandise. A copy of the invoice must accompany the returned merchandise.

    Please request return authorizations at:
    Please mail all returns to:
    Cash Register Inc.
    12940 Express Ct, Suite 11
    Fort Myers, Florida 33913
    Attn: Sales Returns

  • Delivery Policies

    Upon receipt of your cash register, please examine the contents and condition of the machine. Any damages due to shipping must be reported within 7 days of receipt by calling 239-693-3800. Please open your package upon receipt to examine if all perhiperals are included (keys, manual etc). If anything is missing or damaged, call 239-693-3800 within 7 days of receipt to report any missing or damaged items.

    Failure to report any missing or damaged items within the stated 7 days will result in charges for delivery and cost of the requested items.

    Contacting the Website

    If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you may contact us by clicking here.

    Call Us @ 239-693-3800

    ©2009 Cash Register Inc.
    All Rights Reserved